August 5, 2015

Have you ever been to a retail establishment in person or online and something about the experience was a bit off or altogether terrible and you vowed you'd never do business with that company again? We've all had that happen at one time or another. We may have even complained to the manager or maybe even went higher in the company to voice our concerns. But we're left with a bit of a disconnected feeling because what we thought would happen during the shopping experience didn't happen. The company did not deliver on the brand promise they made. Satisfaction guaranteed might have turned into satisfaction breakdown. Or service with a smile may have...

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